VICIdial

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About

VICIdial is an enterprise class, open-source, cloud-based contact center solution that handle inbound and outbound phone calls as well as inbound email and customer website chat. VICIdial has a full featured predictive dialer, can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. VICIdial is used at thousands of different companies and organizations all over the world. VICIdial’s agent screen is available in 16 different languages, with options to easily create your own custom translations as well.

VICIdial is popular open-source contact center solution in the world that has a full featured predictive dialer. With over 14,000 installations in over 100 countries around the world.

 

Specification: VICIdial

Database NA
Operating System Android, Windows
Training Documentation, On-demand
Supports Customisation Yes
Evaluation Version Yes
Customer Support 24/7, Email, Online
Language Support Yes
Mobility Support Yes
Mobile Apps Android
Pricing Not Provided by Vendor

Vendor Details

Vendor Details

Vendor Information
Company Vicidial Group
Established Year 2007
Website www.vicidial.com
Presence/Offices
USA
Size N/A

FAQs

Q. How much do the Office Inventory cost?

Office Inventory price is customised depending on the requirement , please contact sales team [email protected]

Free trial : Available.

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Expert Score 8.5
Usability
9
Functionality
9
Customer Support
8
Over All
8
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