Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience.
The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.
Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent’s performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.
Specification: RingCentral Contact Center Software