Freshdesk is cloud based, Intuitive, feature-rich, affordable customer support software providing help desk support. Freshdesk allows to unify customer messages and information across channels and give your customers an omnichannel experience, one help desk for all your support channels. Freshdesk helps you work together with team members across the company to provide quick and consistent answers to your customers.
Key features of Freshdesk are ticketing, collaboration, omnichannel help desk, automations, self service, help widget, customization, reporting and analytics and more. You can use Freshdesk’s powerful automations to streamline your helpdesk, automate the routine tasks, prioritize every incoming ticket and manage the workload automatically. Freshdesk is suite of powerful collaboration features that can help teams work efficiently and collaboratively.
Freshdesk converts every support email into a trackable ticket that you can manage and execute tasks. You can set up a fully functional call center on the cloud that is tightly integrated with Freshdesk using the phone channel. With Freshdesk’s chat messenger, engage with customers who are on your website, in-app, or mobile platform. Freshdesk makes it easy for your team to support customers on Facebook and Twitter.