Help Desk Software - Software Explore

Help Desk Software ROI Calculator

Help Desk Software

Manual Resolution Hours (hours)

110

💡 How many hours does it usually take to resolve a support ticket manually? (Typical range: 1–5 hours)

Manual Resolution Hours

.15

💡 With help desk software, how many hours does it usually take to resolve a ticket? (Typical range: 0.25–2 hours)

Annual Time & Labor Savings from Faster Ticket Resolution

Tickets (per month)

505000

2525

💡 About how many support tickets does your team handle each month? (Typical range: 100–2,500)

Annual Support Cost Savings from Lower Cost per Ticket

Hourly Wage ($)

$15.00$100.00

💡 Average hourly wage of employees handling customer support tickets (Typical range: $20–$60/hour)

Annual Revenue Growth from Higher Customer Retention

Average Cost per Ticket ($)

$5.00$200.00

103

💡 Typical cost for your business to resolve a single support ticket (Typical range: $10–$50)

Tickets per Year

500500000

250250

💡 How many total support tickets does your team handle in a year? (Typical range: 1,000–25,000)

Full name

Customer Lifetime Value (CLV) ($)

$100.00$25,000.00

12550

💡 Average lifetime value of a customer for your business (Typical range: $500–$5,000)

Phone number

Customers (total)

100100000

50050

💡 About how many customers does your business currently serve? (Typical range: 500–25,000)

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